Anger and Frustration Are Not Pizza Toppings
I generally like Papa Johns pizza and have ordered deliveries from them in the past, there’s one just about a half mile from here. I tried to order one last week using their online service and after waiting patiently for an hour thinking it would arrive any minute, I received an email stating my order had been canceled. No explanation why, just that the order couldn’t be “processed”. I ended up getting take out from someplace else.
Last night I got a craving for pizza again after seeing a Papa Johns TV ad for some new “special” I decided to order again, this time I would call the store directly to make sure it went through. I looked up the number, called and the girl answers “Hello?” like as though it wasn’t even a business, maybe a residence. After asking “Is this Papa Johns?” She replied it was but then I got disconnected so I called right back. This time she answers “Papa Johns, can you hold?” I reply “No I got disconnected just a minute ago” at which point I get disconnected AGAIN!
By now frustration is setting in so I take a few breaths and call back, this time she asks for my order. I explain that I want that special and she tells me I’m wrong, there was no such special, the pizza I was trying to order was a few dollars more and it’s all spoken in ridiculously bad “ghetto speak” to the point where I have to repeatedly ask her what she said. She ends up arguing with me over the whole thing like I don’t know what I’m talking about. My argument got me no where.
I say, “Fine, forget it, I’ll just order something else instead” , but the moment I say the words “forget it” this stupid asshole slams the phone down on me and hangs up! WTF??? Now I was furious and I drove down there to confront someone in person, I walk in and ask for the manager. I explained to him what happened and he acted like it was no big deal! He did apologize and that he would have a “talk” with her but his tone of voice gave me the impression that he really didn’t give a shit. I was pretty angry by now, I figured at this point he would at least make some kind of attempt to please me but i got no satisfaction whatsoever.
When I got back home I decided to look if there was some way to complain online about their truly shitty services and there was a web form. A ridiculously loooong form that asked me just about everything about myself except for my frikkin’ shoe size. But what really got me was the extremely tiny space they give you to write in the actual complaint, barely room for 4 or 5 words!
Here’s my take on their stupid web form. After these 2 experiences, I seriously doubt if I’ll ever order from them again!
On the good news front, I now have only 3 more weekly chemo injections left to endure. How cool is that? I’ll finally be able to get my life back to some form of “normalcy”, whatever the hell that means. LOL After 4 years of illness I’m having a difficult time remembering what my life used to be like! I’m just happy the end is in sight and I’ll be able to move on without having so many health issues on my back! I’m not going to know how to act! Woohoo!
Here’s another one in my series on wacky statues from around the world.
Have a good weekend!
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unbelievable! I would never order again from a place like that. good thing I don’t like Papa John’s pizza anyway!
Bad customer service is never good for business. Especially with irate bloggers like yourself around
WOOHOO, chemo is almost done!!!!!!!!!!!!
Oops, forgot to say, I really like your new header!!!
Lawsy, that’s a weird statue. Last year I was in China a few days on business, at a factory out nowhere, and for lunch every day our hosts had Papa John’s pizza brought in. Seriously. Tasted kinda the same, too.
Love the new look, and so glad you only 3 more chemo injections. That is very good news. I had a similar experience with pizza hut when we were on vacation last year in North Carolina. What ever happened to customer service, to the customer is right…to just plain ole good manners?? sheesh!
I know that place: “Better ingredients, better pizza, Papa Johns.” See, they don’t say nothin’ about service. So if you can’t get one of their pizzas, tough shit. At least you know it’s a better pizza that you’re not getting.
I’m so happy to hear that you’re almost done with chemo!! I don’t know if it’s like what they gave my mother for cancer, but I bet it’s just as terrible to have to have it; I hope you’ll be celebrating!!
I’ve been visiting here since before Katrina, but the Katrina era is what I remember most… how afraid I was for you, even though we’ve never met. To see how far you’ve come, how strong and courageous you’ve been, how you’ve still got your humor and creativity, really inspires me. You rock!! xo
There is nothing I hate more than crappy-ass customer service. If you don’t want to do a job right then stay the frick home and don’t subject people to your sub-service skills. The manager should have at least offered you a half-price pizza or something for your frustration but it sounds like he was cut from the same piece of cloth as the idiot counter girl. After looking at that form on their website, I think I might have found a phone number and given someone an ear full as I have such a low tolerance for this sort of thing. Morons all!
On a happier note – congrats on the end being in sight on your chemo treatments! I shall do a very short happy dance for you so that I don’t throw out my back!
As for the statue, again, all I can say is WTF???
Glad to hear that the Chemo is almost done!
The fountain is a trip.
I stopped ordering Papa Johns years ago. I would raise a lot of hell with Sr. management if I were you.
I will never be tempted to buy Papa John’s.
So happy for you that your treatments a re almost done. Congrats.
That statue is just so…
The good news is, you can get pizza somewhere else. The bad news is, that chick will always be an @$$hole. Congrats on the chemo!
Oh, and the manager probably didn’t offer you a deal or seem like he was going to talk to that girl because he’s probably scared of her.
What was wrong with those people???
Sooo happy to hear chemo is almost over! You deserve the opportunity to live worry-free.
Use this URL to post the complaint: http://www.papajohns.com/feedback/ele_feed.htm?agree=0&image.x=31&image.y=6
You will receive a $25 gift certificate for your troubles. I have.